What information do we collect?
PrivateFly is committed to your privacy. We do collect information about you when you:
- Register with PrivateFly
- Submit a flight request
- Purchase a private flight (or another product)
- Contact us
- Visit our website
- Participate in competitions, surveys, polls and questionnaires
How we collect information
Submitting a flight request
When you submit your flight request on our website or through any other communication method you provide us with your contact details and your flight information (and any other information you choose to tell us).
When you book a flight, or any other product through our website or by phone, post, fax or email you provide us with your name, credit card details and address.
Your purchase history, previous flight requirements and communications with us may be used in relation to future communications and purchases to ensure the best possible service.
When you contact us by email, phone, fax or post (for example contacting our Operations Team with your private flight request) you provide us with your data, for example: your name, contact details, information related to your flight, etc.
Visiting our website:
In addition to the information which you may volunteer to us, certain customer data is collected when you visit the PrivateFly website.
Information automatically collected from your computer may include your IP address, operating system details, browser details, referrer website and website activity. This information is collected anonymously and may not be connected to your personal information.
Session cookies allow us to remember your preferences for example language, login or website content.
Behavioural Advertising Cookies/Third Party Cookies
We also assign you a cookie which is stored on the hard drive of your computer. These cookies allow us to identify you when you return to PrivateFly.com.
Participating in competitions, surveys, polls and questionnaires
When you participate in polls, surveys or questionnaires or enter a competition; you provide us with your data including your name, contact details and any other information given.
How we use your information
We use your data as follows:
- To submit a flight request to our network of private aircraft operators
- To book a private flight for you
- To contact you
- Marketing communications
- Improving your website experience
- Understanding our customers through sales and marketing research
- Website usage (including but not limited to statistical analysis, sales and marketing research, tracking page views, activity and visitor navigation paths, marketing campaigns, and links from our partners’ websites to our website.)
Who do we share your information with?
PrivateFly does not sell or rent your information to any third party.
We only share your information for the purposes of your flight request, flight (or other product) booking and your communications with PrivateFly.
This may include sharing your details with third parties or service providers (for the purposes of business administration, accounting, marketing, analytical, legal compliance, quality assurance or technical development).
Our technology providers and developers may use your data to fix website issues, or develop new features to improve the PrivateFly website.
If PrivateFly restructures, buys or sells part of the business your data may need to be disclosed or transferred to relevant parties.
We may be required to disclose your data to third parties, such as official bodies and authorities to comply with relevant laws, orders or regulations, to enforce our terms and conditions or contractual agreements, or to protect the rights of PrivateFly.
Data transfer outside Europe
How do we keep your information secure?
To ensure the security of your data, we use appropriate technology and procedural methods.
We will not keep your data for any longer than necessary for the purposes of your interactions and transactions with PrivateFly.
How can you amend your information?
To amend or to remove your data please email firstname.lastname@example.org or call us 24 hours on +44 (0)20 7100 6960.
For questions about your data, or PrivateFly please call us 24 hours on +44 (0)20 7100 6960.